Refund policy
At CuraFeet, your satisfaction matters to us. If something isn’t right, we’re here to help.
Return Window
We offer a 7-day return policy from the date you receive your order. If 7 days have passed since delivery, we’re unable to accept returns.
Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition as received
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Unworn and unused
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With all original tags attached
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In the original packaging
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Accompanied by the receipt or proof of purchase
Items that do not meet these conditions will not be accepted.
Damages & Issues
Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us within 24 hours of delivery at hello.curafeet@gmail.com with:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
We’ll evaluate the issue promptly and arrange a replacement or refund, as applicable.
How to Initiate a Return
To start a return, please email us at hello.curafeet@gmail.com with:
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Your order number
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Reason for return
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Images/Video of the product
Once your request is approved, we will share the return shipping address and instructions. Returns sent without prior approval may not be accepted.
Return Shipping
Returned items must be shipped to the address provided by our team via email. Customers are responsible for ensuring the product reaches us safely.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original method of payment
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Please allow 5–7 business days for the amount to reflect, depending on your bank or payment provider
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used. Any such exceptions will be clearly mentioned on the product page.
Need Help?
If you have any questions about returns, refunds, or damaged items, reach out to us at hello.curafeet@gmail.com